Stefanini

Role
The role of a Technical Support Specialist includes both enabling stakeholders like the first line to resolve incidents and performing administrative and analytical work to increase customer satisfaction.
The main focus is on the technical aspects of incident management. Solving incidents and performing workarounds, creating problems.

Job Responsibilities

Report and prioritize incidents found;
Produce and carry out training for internal/external groups;
Participate in Continual Service Improvement;
Quality Assurance by proactive actions;
Escalation of risks and issues to the team leader and incident manager;
Identifies and assists with planning/execution for Incident Management process improvements;
Coaching of the incident team for keeping the SLA service levels;
Customer meetings;
Participates in major incident processes.

Essential experience

Experience with Technical support, Incident management, troubleshooting, and analytical skills;
Customer technical environment knowledge;
Ability to investigate incidents in-depth;
In-depth knowledge of operating systems, such as Windows and Linux as well as advanced; computer - and networks SQL knowledge;
Advanced analytical skills related to database use;
Highly experienced in presentation skills and comfortable teaching;
Communicate effectively in technical and non-technical areas in English.

What we offer
You will find here not only a challenging and interesting workplace but also a rewarding work experience, with competitive compensation and benefits packages:

A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
Professional training and continuous career growth opportunities;
Competitive salary package;
Health Insurance;
Possibility to work from home.

[Re]Imagine your career with us! Send your resume to [email protected]
E-mail:
[email protected]

STEFANINI
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on www.stefanini.com  and join us on facebook.com/StefaniniIT 

Technical Support Specialist